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Parent Cue App

Parent Cue App

Get help and support with the Parent Cue app.

I Need Help Getting Started (Video Tutorials)

Manage Church Page

Manage Church Events

How To Send News/Notifications

Manage Family Ministries

Admins/Account/Parent Cue Settings

How To Customize Weekly Faith Content

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About Customization

Where should I start?

What can I actually customize?

What are the different age groups in the Parent Cue app? Can I change them?

Can I swap out the videos you provide with my own?

Why do I run out of space when entering my content?

Why can't I add my own video to the Middle School/High School age groups?

When is the default Orange content loaded into the system?

How can I update the church name or address that appears in the Parent Cue app?

What if I have a family that wants to delete their Parent Cue app account?

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About the Parent Cue App

Where can I send parents to learn more about the Parent Cue app?

What's the best way to tell families that our church is customizing? Are there step-by-step instructions?

How do I register my church so that it shows up within the Parent Cue app?

What do I do if the information about my church is incorrect in the Parent Cue app?

Can parents share their account with other family members?

What is the Parent Cue in-app subscription?

Is there a way that I can purchase an in-app subscription in bulk for families in my church?

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About My Account

Can I add other admins to my account so they can customize content?

Our church has multiple campuses-do we need more than one account?

How can I change my email address, manage my billing and/or print invoices?

How do I add the Lead Small customization to my app plan?

How do I replace the Team Owner on my account?

How do I cancel my subscription?

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