About Customization

  • How do I get my small group leaders connected to my church's content?
    Easy-peasy! All you had to do is add a small group (under the Groups tab) and then add your small group leader’s email address as the leader of the group. When they log in, they’ll automatically see the group you set up for them AND your custom content.
  • I've customized my content, but I'm not seeing that content on my device. What should I do?
    To begin seeing your custom content, open the app on your device, then click “More” on the bottom right button. From there click “Settings” and you’ll see your Organization’s name. Click it, and then select the age group of content you’d like to see. When you return to your home screen, you’ll see your custom content from then on.
  • I can't get my content to save. What should I do?
    Try a different browser. Sometimes if you’re using Safari the content won’t save. We’re aware of this issue and working on it! But in the meantime, try using a browser like Chrome or Firefox.
  • If I need to delete a content age group, how do I move my small group leaders to a new set of content?
    Here’s the easy two-step process: 1- Create your new content group (You can do this by selecting “Content” in the top navigation, then click on “Select Age Group” and scroll down, where you’ll see a yellow button that says “Create Age Group.” 2- Go to “Settings” by clicking on your name in the corner, then click “Organization Settings.” This will bring you to a screen where you can delete your custom age groups! When you click Delete next to that group, you’ll get an option to assign all the small groups associated with that Content group to a new Content group. So you can select the new one you just created.
  • How do I connect people to my church's content that are NOT small group leaders?
    Just enter their email address under the “Subscriptions” tab.

About the Lead Small App

  • Why do I need to make an account on my app?
    Great question. We’ve introduced accounts to the Lead Small app to allow your group information to be saved and transferred across all your devices. This allows us to create a secure way for you to never lose your group information again.
  • Sometimes my app signs me out. How can I stay logged in?
    For security reasons, there’s a time restriction on how long you can be sign in to your account without re-logging in. This is to protect the privacy of your group’s information. You can make this easier by selecting “Remember Login” and “Use TouchID” or “Use FaceID” so you can log in with one click.
  • What if I forget my password?
    That’s okay! Just click “Forgot Password?” and you’ve receive and email to reset it. If you don’t receive that email, make sure you check your Spam folder.
  • How do I delete a group?
    If you created the group yourself on your device, you’ll be able to delete it by clicking on the group name, then the pencil edit icon in the top right corner. If you received your group your church and it was there automatically when you logged in, that can not be deleted by a small group leader. The Orange Apps admin will need to go in and delete that group.

About My Account

  • I need to give other people access to customize our content. Can I add them to my account?
    Yes, you can. Select “Orange Apps” in upper right corner, then click on the “Users” in the top navigation bar. From there, you can add a user. An email invitation will be sent to them, and they will be prompted to set up a password. (Email didn’t arrive? Tell the person you invited to check their Spam or Junk folder. Sometimes the invite email ends up in there.)
  • I need to change my email address. How can I do it?
    Click on your profile in the top right corner, then click on Settings. On the next screen, on the left sidebar, you will see three menu items. Select Profile. From there, you can change your contact information.
  • I need to change the credit card I’m billed to monthly, or update it with a new expiration date. Where can I do that?
    Click on Settings. On the left sidebar, click on Organization Settings. Select Payment Method. From there, you can change your credit card information.
  • I want to add another App to my customization. Do I have to sign up from the Orange Apps site, or can I just add it on to my account?
    If you are a current Lead Small or Parent Cue Orange Apps customer, and want to add the other resource, go to Settings. Select Organization Settings. Then select Billing. From there, you can manage your current subscription plan or add to it.
  • I want to change my password. Where do I do that?
    Click on Settings. On the next screen, on the left side bar, select Security. From there, you can change your password.
  • Our church requires an invoice with expenses. How can I get one?
    Click on Settings. On the left sidebar, click on Organization Settings. Select Invoices. From there, you can see/print your invoices.
  • How do I cancel my subscription?
    Go to Settings. Select Organization Settings. Then select Billing. From there, you can cancel your Orange Apps subscription. (But we’ll be sad to see you go!)
  • Can I pay for a year instead of month-to-month?
    At this time, we’re only offering a monthly subscription.
  • Our church has multiple campuses, do we need more than one account?
    If you are a multi-site church, there are some definite advantages to have a different account for each campus: • the ability to send campus specific notifications within the app • the ability to customize content for your specific campus • the ability for parents to select your specific campus when setting up their Parent Cue App • if you also customize Lead Small, the ability to sort through individual groups for just one campus instead of all campuses That’s why we feel that creating an account for each campus will provide the best experience for both you, in Orange Apps, and for the families who download the Parent Cue App and small group leaders who download the Lead Small App. If you’re hesitate to create multiple accounts because of the cost, we do provide a multi-site discount. Contact our Orange Apps specialist for a special code that you can use for additional campuses. But here’s the reality—you can also to have one single account and encourage parents to select one campus when setting up the app. There’s just more potential for confusion for both parents and small group leaders.

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